Home
|
Catalog
|
Terms And Conditions
|
Search
|
View Cart
|
Checkout
|
Contact Us
|
Login
|
STORE SECTIONS
WE DISTRIBUTE THE FOLLOWING BRANDS
Information
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on Checkout and you will be asked for a few details that we need to be able to complete the order.
We accept:
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first.
Shipping And Handling
Tool Zone makes every effort to insure low cost shipping.
Your Tracking number will be e-mailed to you when your order ships.
Currently we do not ship internationally.
Many items will include free shipping.
Packaging and insurance will be added accordingly. Some items will include necessary shipping costs. These items will be designated with specific shipping costs prior to checkout.
Shipments will normally ship UPS Ground unless another shipping method is selected.
Some items ship via truck freight. Truck freight does not include lift gate service. You will need to arrange lift gate service with the trucking company once you have been e-mailed with the tracking number.
Delivery Schedule
We make every effort to ship as soon as physically possible. We will normally ship your order out in 3-5 business days.
Back Orders
If your item is not in stock, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait.
Tax Charges
Colorado residents will be charged the appropriate tax for their area. All other orders are tax exempt.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text.
Reaching Us
If you need to reach us, please e-mail us using the link on the store page, alternatively, you can call us at (303) 252-8500 or fax us at (303) 252-8770 M-F 8am - 5pm MT or write to us at: Tool Zone, Inc 970 West 104th Avenue Northglenn, CO 80234
Privacy Policy
Tool Zone, Inc. does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to Tools | Internet Options | Privacy and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy
If you have received a defective product you must notify Tool Zone within 3 days. Tool Zone will only exchange defective products. Please contact us for an RGA number. You must pay any shipping when returning the product. Any product shipped back without a RGA number will not be exchanged & shipped back to you at your expense. All items are covered by their respective manufacturer’s warranty.
Product Returns will be handled on a case by case basis. Please contact us at returns@toolzone.com for a product return.
We reserve the right to impose restocking fees at our discretion.
Reconditioned items - These items have been
factory
reconditioned and carry a manufacturer's warranty.
Non-Returnable Items - Specific items advertised on our website are designated non-returnable items. These items will have a non-returnable logo like this -
However, non-returnable items still carry complete manufacturer's warranty and service. Please contact the manufacturer for service and warranty repair.
Shipping your return to Tool Zone - All returns require a Returns Good Authorization (RGA) number. To obtain your RGA number please e-mail us at returns@toolzone.com. You will receive a RGA number via e-mail within 4 business days. Please package your item in the original packaging with original invoice and packing list. Please print the RGA number on the outside of the package. Returns will not be accepted without prior authorization. Any product shipped back without a RGA number will not be exchanged & shipped back to you at your expense.
Please ship package freight pre-paid to:
Tool Zone Inc.
Attn: Returns Department
970 W. 104th Ave.
Northglenn, CO 80234
E-Mail Tool Zone at CustomerService@ToolZone.com
CART DETAILS
OUR FEATURED BRANDS
GeoTrust 128 Bit Protected
Tool Zone is a Federally Registered Trade Mark. © 2004 Tool Zone, Inc. All Rights Reserved.
